EU compliance4 min read
Food Label Block Shows an Error in Shopify? What to Check and Retry
Food label block in your Shopify product or variant page shows an error banner? Click Try again, rule out your browser, then email support with the right details.
In this guide
If the Food label block on a product or variant page in Shopify admin shows an error banner, click Try again first. If the banner comes back, reload the admin page, try a private window or another browser, and check whether other products load. If it still fails, email Etiketto support at hello@reply.getstorefleet.com with the details listed below.
This guide covers what the banner means, the checks to run in order, and when to ask for help. It is written for small food shops without a developer.
What does the error banner in the Food label block mean?
The Food label block sits in the product page, and in the variant page, of Shopify admin. When it can’t load the label for that product, it shows an error banner with a Try again button instead of the label form.
- It is a loading problem. The block couldn’t fetch the label at that moment. That is a different problem from a label that loads but won’t save. For that one, see nutrition label won’t save in Shopify.
- It doesn’t mean your label is gone. Etiketto stores the food information on the product as metafields. A block that fails to load in admin doesn’t delete what you saved.
- Don’t re-enter your values yet. Retry first.
The Food label block in admin is where you edit the label. The Food information block in your theme is what shoppers see on the storefront. If the storefront product page still shows the label, your saved values are still there.
What should I try first?
- Click Try again in the banner once.
- Wait a few seconds for the block to reload.
- If the label form appears, carry on editing. Nothing else is needed.
A short connection drop can stop a block from loading, and a retry is the quickest way to rule that out.
Try again didn’t work. What should I check next?
Rule out your browser and your connection:
- Reload the whole admin page, then open the product again.
- Check whether other Shopify admin pages are slow too. If they are, the problem is more likely your network than the app.
- Open the product in a private window or another browser. This rules out browser extensions, such as ad blockers, that can interfere with blocks in Shopify admin.
- Sign out of Shopify admin and sign in again, in case your session has expired.
Write down what happens after each step. It makes the support message shorter later.
Is it one product or all of them?
Open two or three other products, then one variant page if you sell variants. The result tells you, and support, where to look:
| What you see | What it points to | What to note |
|---|---|---|
| Only one product shows the banner | Something specific to that product | Product name and handle |
| Every product shows the banner | Your session, connection or a wider issue | Time it started, browser used |
| Product page works, variant page fails (or the reverse) | One of the two places the block appears | Which page fails, and which variant |
You don’t need to change anything on the product. Just collect the facts.
When should I contact support?
Contact support when the banner is still there after Try again, a reload, another browser and a fresh sign-in. Write to hello@reply.getstorefleet.com.
Include:
- The product or variant where the banner appears
- Whether other products and variant pages load normally
- What you tried: Try again, reload, another browser, sign-out and sign-in
- Roughly when it started, and the browser you use
A message with these details saves a round of questions. To open support from inside Shopify admin instead, see where to find Help in Etiketto.
Quick checklist
- Click Try again once.
- Reload the admin page and reopen the product.
- Test a private window or another browser.
- Sign out and back in.
- Open a different product and a variant page.
- Email hello@reply.getstorefleet.com with the details above.
FAQ
Did I lose my nutrition values when the block failed to load?
No. A loading error doesn’t delete anything. The food information is stored on the product as metafields, and the block reads it again when it loads.
Does the error affect what shoppers see?
The banner appears in Shopify admin, where you edit the label. Shoppers see the Food information block in your theme, so open the product on your storefront to see exactly what they see.
Is this the same as a label that won’t save?
No. A block that won’t load shows the banner with Try again. A label that loads but won’t save is usually a value problem, such as sugars higher than carbohydrate. See nutrition label won’t save in Shopify.
Should I reinstall the app?
Not as a first step. Work through the checks above and contact support with the details first.
About Etiketto: EU Nutrition Labels
Etiketto: EU Nutrition Labels is a free app for food shops selling into the EU. It shows the food information Regulation (EU) No 1169/2011 requires on product pages: a nutrition table, ingredients with allergens in bold, and the operator. You add the Food information block to the product template in the theme editor, with no theme code. To see how bold allergens and the nutrition table look on a product page, read how to show a nutrition table and bold allergens without Liquid.
Ready to show EU food information on your product pages? Install Etiketto: EU Nutrition Labels from the Shopify App Store.