EU compliance4 min read
Where Is Help in Etiketto? Get Support and Saving Settings
Can't find Help or a Save button in Etiketto? Help opens from Get support in the Shopify admin, and Settings saves through the admin save bar. Steps inside.
In this guide
Help in Etiketto opens from Get support in the Shopify admin, not from an item in the app’s own menu. The Settings page has no Save button of its own: when you change a value, the Shopify admin save bar appears, and you click Save or Discard there. Neither is missing; both live in the Shopify admin around the app.
This short guide shows where to find Get support, what to put in a support message, and how saving works on Settings. It is for merchants who have just installed the Etiketto nutrition label app for Shopify.
Why can’t I find Help in the Etiketto menu?
Etiketto’s menu has no “Help” item. Help opens through Get support, the support entry the Shopify admin gives embedded apps. If you scan the Etiketto menu for a Help page, you won’t find one, and nothing is broken.
How do I contact Etiketto support?
- In your Shopify admin, open Apps and click Etiketto: EU Nutrition Labels.
- Look in the Shopify admin around the app for Get support for this app.
- Open it and pick one of the contact options Shopify shows.
- Describe what you were doing and what you saw instead.
Where exactly Get support appears depends on the current Shopify admin layout, which Shopify controls and can change. If you can’t see it, email Etiketto support at hello@reply.getstorefleet.com.
What should I include in my message?
A message with these details saves a round of questions:
- The product or variant you were editing, with its name as it appears in your admin
- What you expected to see, and what you saw instead
- The exact text of any message on screen
- Whether the problem is in Shopify admin or on the storefront product page
If the Food label block on a product page in admin shows an error banner, read Food label block shows an error first. It walks through the checks to run in order and may fix it without a support message.
Where is the Save button on the Etiketto Settings page?
There isn’t one on the page itself. Settings uses the Shopify admin save bar:
- Open Settings in Etiketto.
- Change a value. The Shopify admin save bar appears at the top of the screen.
- Click Save in that bar to keep your change, or Discard to throw it away.
The save bar only appears once there is an unsaved change. If you edit a field and then look for a button inside the page, it is easy to miss the bar and leave without saving.
| You want to | Where to do it |
|---|---|
| Ask for help | Get support in the Shopify admin, or email hello@reply.getstorefleet.com |
| Keep a change on Settings | Save in the Shopify admin save bar |
| Undo a change on Settings | Discard in the Shopify admin save bar |
What are the common mistakes when saving Settings?
- Leaving the page before clicking Save. The edit isn’t kept. Change it again and click Save in the bar.
- Looking for a Save button below the form. It isn’t there. Save and Discard live in the Shopify admin save bar.
- Expecting the bar before changing anything. It appears only once there is an unsaved change.
If a nutrition label on a product won’t save, that is a different problem, usually an “of which” value larger than its total. See nutrition label won’t save in Shopify.
Quick checklist
- Help: use Get support in the Shopify admin, not the Etiketto menu.
- Settings: change a value, then click Save or Discard in the Shopify admin save bar.
- Food label block error on a product page: work through the block error guide before writing to support.
- Writing to support: give the product name, what you expected, what happened and any message text.
FAQ
Is there a Help page inside Etiketto?
No. Etiketto’s menu has no Help item. Help opens from Get support in the Shopify admin.
I can’t see Get support. How else can I reach support?
Email hello@reply.getstorefleet.com with the product name and what you see.
Why is there no Save button on Settings?
Settings uses the Shopify admin save bar. Change a value and the bar appears at the top of the screen with Save and Discard.
I changed a setting and left the page. Is it saved?
Only if you clicked Save in the save bar first. If you didn’t, change the value again and click Save.
About Etiketto: EU Nutrition Labels
Etiketto: EU Nutrition Labels is a free app for food shops selling into the EU. It shows the food information Regulation (EU) No 1169/2011 requires on product pages: a nutrition table, ingredients with allergens in bold, and the operator. You add the Food information block to the product template in the theme editor, with no theme code.
Ready to show EU food information on your product pages? Install Etiketto: EU Nutrition Labels from the Shopify App Store.